Booking a ski trip during peak season not only meant we had to pay through the nose for ski lessons, it was also very difficult to secure ski classes. It was no thanks to the rigid nature of their customer service. In person, Japanese service was great. Over email, the customer service became non-existent.
I started hounding the hotel over ski lessons’ booking since Jun 2015. However, they kept saying the schedule was not out. After repeated reminders, they finally replied to say that the website was opened for booking. However, it was only available in Japanese. To rub salt to the wound, the system was buggy.
I ended up without a private lesson…
I had to call them directly at this point (and incurring international call charges!!!), kicked up a fuss over email and eventually had a favourable response from them.
Lesson learnt: Just pick up the phone and call.
Though on the other hand, I had perfect support via email from another resort.