A particular cafe, which I had liked sufficiently enough to sign up for a loyalty card, left me feeling foolish for wanting to apply.
The lunch queue was always short but slow. One day, after paying for my order, I picked up the membership form and filled it up. When I asked to make payment, the cashier asked me to rejoin the 30min queue. I would appreciate if she had shown some flexibility or if the store had placed the marketing collaterals at the start of the queue, and not at the end. I felt it was ridiculous that the store wanted me to rejoin the queue when I had freshly emerged from the queue, so I asked the staff if her decision was final. I would definitely email to ask the rationale for such a badly designed process flow. The operational hiccup could have been overlooked. The cashier seemed unhappy, resigned and processed it. I was told that a 2 weeks’ wait was required.
One week later, I was back to buy my usual wrap. I showed the same cashier the form and asked if my membership card had arrived earlier. She looked impatient, not unlike the week before, and brushed me aside citing that if no one called me and if it had been less than 2 weeks, the card was not ready. Fair enough.
Another week later, I returned to ask. The same impatient cashier asked me if anyone called me. I told her no but it had been more than 2 weeks. Only then she checked her drawer and said the card was not in yet. It was at this juncture that she looked at the form and told me the wrong part of the form had been submitted. I should not be holding on to that section. She sounded so irritated and rather arrogant that a mistake had been made.
That was when I reminded her that she processed my application and when I had double checked with her, she brushed me off entirely. Well, that realization took many pegs off her arrogance.
Now you knew why I felt really silly for going through this crap for a 1-3% cash rebate.